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Service Excellence Legacy Committee to enhance tourism in Bergville, KwaZulu-Natal
Service Excellence Legacy Committee to enhance tourism in Bergville, KwaZulu-Natal

The Department of Tourism in collaboration with the KwaZulu-Natal Department of Economic Development Tourism and Environmental Affairs (EDTEA), and the Okhahlamba Local Municipality will host an event to celebrate the successful implementation of the Service Excellence Campaign in the tourist town of Bergville in the KwaZulu-Natal Province.  


Deputy Minister of Tourism Mr. Fish Mahlalela and the executives from KwaZulu-Natal province will officiate the event where the members of the Service Excellence Legacy Committee, who will champion initiatives to improve service levels in Bergville area, will be  announced. 


The town of Bergville is one of a number of towns that has been selected to participate in the Department’s Service Excellence initiative. The programme assists tourism products and community members to develop a culture of service excellence in their operational processes through the Service Excellence Strategy and Standards SANS 1197:2012. 


The event takes place as South Africa commemorates Human Rights Month in March under the theme “Consolidating and Sustaining Human Rights Culture into the Future”.  The Service Excellence celebration will acknowledge the strides gained in fostering improved service levels in the sector, and the value of the SANS 1197:2012 standards in promoting respect for basic human rights, and in upholding human dignity in line with the country’s Bill of Rights. 


DATE:        ​Thursday, 23 March 2023 

VENUE:     Drakensberg Sun Resort – KwaZulu-Natal Province   

TIME:         08h30 for 09h00

RSVP:  Kindly confirm your attendance by no later than 14:00 on 22 March 2023 to: Ms. Sindi Zwane – Media Liaison Officer (DT) via Cell/ WhatsApp: 0812674665 or e-mail: