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J2SE pilot project
Journey to Service Excellence (J2E)
Deputy Minister of Tourism, Ms.Tokozile Xasa will address the public and tourism stakeholders in Upington at a media event to celebrate the success of the Journey to Excellence (J2SE) pilot programme. The Media Event is the final stage of a three phase pilot programme that began in November 2013, with an objective to cultivate a culture of Service Excellence in Upington.

The J2SE pilot programme is part of the National Tourism Service Excellence Strategy launched by the Department of Tourism in 2011. Through the programme, the community in Upington were informed, trained and exposed to the four components of the South African National Standards on service excellence(SANS 1197:2012). 


DATE: 4 September 2014​


07h00 – 08h00 Service Excellence Awareness Creation (Blitz): Dr Harrison Hospital - Upington
08h00 – 08h15 Departure for Rosedale Police station 
08h15 – 08h45 Proceedings at Rosedale Police Station – Service Excellence Hero 3 acknowledgement
08h45 – 09h00 Depart for Shoprite (Mark Street Entrance)
09h00 – 09h30 Proceedings at Shoprite - Service Excellence Hero 1 acknowledgement
09h30 – 09h45 Depart for Upington Rugby Field 

SESSION 2:         J2SE CELEBRATIONS - (Upington Rugby Field)

09h45 – 10h00        Registration Arrival at the main venue 

Members of the media should RSVP no later than 03 September 2014 to:

Ms Sindi Zwane
DD: Media Liaison
Tel: +27 (0) 12 444 6622

Ms Lerato Mogorosi
ASD: Media Liaison
Tel: +27 (0) 12 444 6620