The Department of Tourism developed the Tourism Service Excellence Standards (SANS 1197) as a minimum requirement for service levels in the tourism sector. The Standard promotes inter alia; quality product development, clean, safe and professional environment in tourism products and sites. The service standards lay a foundation for a quality tourism experience that is memorable, achieves high levels of customer satisfaction, and encourages repeat visits.
EAST LONDON - The Deputy Minister of Tourism, Ms Maggie Sotyu, will recognise tourism enterprises that contributed to inculcating a culture of Service Excellence in the King Sabata Dalindyebo Local Municipality in Mthatha, and the Enoch Mgijima Local Municipality in Komane, Eastern Cape Province.
The Minister of Tourism, Patricia de Lille, welcomes the launch of the South African Astronomical Observatory (SAAO) Visitor Centre in Cape Town today, by the Minister of Science, Technology and Innovation, Blade Nzimande.