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J2SE heroes
J2SE heroes
As part of the Journey to Service Excellence (J2SE) public awareness campaign, the Department of Tourism in collaboration with the Northern Cape provincial partners will be running a radio campaign on Radio Riverside 98.2 FM to find and acknowledge Upington’s Service Excellence Heroes.

The Service Excellence Hero of the week radio campaign is the final stage of a three phase pilot programme that began in November 2013, with an objective to cultivate a culture of Service Excellence in Upington. The tourism value chain in Upington embraced the J2SE programme and attended the Service Excellence Skills workshops, Leadership Workshops and Round-table Discussions facilitated by the Department of Tourism, which resulted in the formation of the town’s very own J2SE Implementation Forum.

To build on the success of the J2SE programme, the Department and its Northern Cape provincial partners are taking the Journey to Service Excellence to the community, by inviting them to take part in recognising the importance of service excellence to the sustainability of tourism in Upington. 

HOW THE COMPETITION WORKS:

The Service Excellence Hero of the week campaign will be conducted on Radio Riverside’s Big Breakfast Show over a six week period commencing on 14 July 2014 to the 26 August 2014.

Members of the Upington community are urged to call Radio Riverside during the Big Breakfast Show on Fridays [Time: 08h15] to nominate their Service Excellence Hero of the Week. Callers must relate their memorable experience and motivate why their candidate deserves to be Upington’s Service Excellence Hero of the week.

A winner will be selected every second week by Upington’s J2SE Implementation Forum. DJ Jay will call and surprise the winner on Tuesday morning during the Big Breakfast [Time: 06h00 – 09h00].

All six Service Excellence Heroes will be entered into a final draw, where the final screening of the candidates for Upington’s Service Excellence Hero will be chosen.

PRIZES:
  • Service excellence Heroes will be profiled in the Gemsbok newspaper.
  • The overall winner of the competition will be named Upington’s Service Excellence Hero.
  • The Service Excellence Hero and his/ her nominator will each win a two nights stay for two at Augrabies Falls National Park.
COMPETITION RULES:
  • Nominations for the Service Excellence Hero of the week will only be accepted telephonically on Radio Riverside’s Big Breakfast Show 98.2 which broadcasts Monday – Friday from 06h00 – 09h00.
  • Nominators must relate their memorable experience and motivate why their candidate deserves to be Upington’s Service Excellence Hero of the Week.
  • All nominated candidates must be from the tourism value chain. The tourism value chain is made up people and companies that offer services in the following fields:
    • Local Entrepreneurs and Businesses
    • SAPS and other law enforcing structures
    • Transport (Taxi Associations, Bus Operators, Car Rentals and others)
    • Banks
    • Accommodation and other tourism structures
    • Tourist guides and Tour Operators
    • Petrol Stations
    • Shopping Centers
    • Sports and Recreation Facilities
    • Medical Practitioners
    • Local Attractions
    • Food and Beverage Service Outlets (Restaurants, Bars, Taverns, etc.).
  • Nominators must provide full details of their nominees (Name, Surname, Telephone numbers, Place of employment) when calling Radio Riverside.
  • Prizes for the overall winners of the competition will be issued at an event hosted by the Department of Tourism to mark the end of the J2SE campaign in Upington in September 2014.
For more information, visit our website [www.experiencenortherncape.com]

Like us on Facebook: https://www.facebook.com/NationalDepartmentOfTourism
Follow us on Twitter:  https://twitter.com/Tourism_gov_za  as we feature Upington’ Service Excellence Heroes.

Issued by Department of Tourism